Question: The game launcher is telling me “Account error, please contact Billing support” and I cannot log in
Answer: If you have previously logged into the game during the headstart period you may need to apply your retail key. To apply a retail key (located on a full purchase of the game), please go to the: Enter Key page. If this key was not applied for any reason it would prevent you from accessing the game. If you have any trouble activating your key, please visit our Billing Support page at: Billing Support page for common answers to issues and how to contact Billing Support

Question: My sound does not work with XP64 and Realtek Audio Drivers
Answer: If you are using Windows XP 64-bit and have Realtek sound drivers, audio for you is disabled due to a problem with Realtek's drivers. Currently, Realtek's drivers on XP64 cause a few problems with Champions Online so unfortunately we've had to disable audio on this OS with that driver configuration. Just to be absolutely clear, this is a problem with Realtek's drivers and until they fix it sound will remain disabled. We apologize for any inconvenience this may cause.

Question: Sometimes my character will rubber band (spring back) while I am playing.
Answer: Rubber banding happens when the game server and your Champions Online client briefly become out of sync and your character will appear to skip back to where you were in the world a few seconds ago. This can sometimes happen if the server is under a heavy load before it load balances or if the network latency between you and the server increases. If you see any hops over 180ms, this could be the cause of the rubber banding.

The trace route tool can help you diagnose network connectivity issues by telling you how long it takes information to get through the various servers that are between you and our servers. To perform a trace route to our servers follow these instructions.

Online Ticket Support:

We offer online ticket support for registered users. To file a ticket, or view status of your current tickets, click here*.

Phone Support:

We also offer live phone support Monday through Friday, 8:00 a.m. to 5:00 p.m. PST US and 8 GMT to 16 GMT UK. You can contact us by phone at:

Please Note: Submitting the webform could delay assistance if the request is missing information. We encourage you to create an account and use the link above.)