Question: I have a duplicate or faulty Game Key. Help!
Answer: If you have a duplicate or faulty Game Key, you will need to contact Billing Support. Please log into your account and submit a Billing Support ticket and make sure you include your full Retail Key and a copy of your retail receipt so we can be better able to assist you. If you cannot include these in your ticket, please fax us a copy of your Game key and retail purchase receipt to +1-408-402-6191. Be sure to include your Account Name and ticket number with your fax.

Question: Where is my Vanity Pet or Pre-Order Perk?
Answer: If you are missing a pet or other pre-order perk, please be sure and check the appropriate location for the specific item. Here are the common locations for items that could be missed if not looking for them.

• Action Figures: These are found on the Character Screen on the tab “Action Figure”
• Unlocked Items: Please check the C-Store, this is located on the “C” Menu inside the game
• Costume Pieces: These will be listed in two places. First, in yellow text under the correct part. Second on the “chest” tab on the far right during character creation that shows all unlocked costume parts.

If you feel you are missing an item or perk, please check your account by clicking on “My Account” at the top of the page and assure that you see the proper activated product. If you have any questions over which products offer which rewards, please feel free to open a ticket under “My Tickets” to our Billing Support staff, and they will gladly assist you with answering your question.

Question: How do I Change my Online Handle?
Answer: If your online Handle is the same as your Username we would be happy to change your display name! Please log in and send us a Support ticket with the three names you would like, in order of preference, if your first choice is unavailable. Keep in mind that trademarked or copywritten names are not acceptable.

Question: I did not recieve a Game Key with my box purchase. What should I do?
Answer: You will need to return the game box and contents to the original retailer and request a replacement Game Key and box. Once the key has been received, you can then register it to your account and join the game!

Question: How do I activate my Game Key?
Answer: You can register your Champions Online Game Key on our website at http://www.champions-online.com/enter_key. Log into your account and follow the on-screen steps to complete registration of your Key. Once applied, you are ready to go!

Question: I forgot my password. How can I reset it?
Answer: If you have forgotten or need to reset your account password, please visit our website at http://champions-online.com/user/password and follow the on-screen steps to reset your password.

Question: My account is Suspened or Terminated. What do I do?
Answer: While we hope that players respect our behavior, name, and costume policies, we know that there maybe those who choose not to. The following outline will explain what steps Cryptic Studios Customer Support may take in these cases.

When an account is found to be in violation of any of our policies there are three possible actions we may take.
1. Account Warning
2. Account Suspension
3. Account Termination

1. Account Warning
Account Warnings will generally be used for minor violations or most first time offenses.

2. Account Suspension
Accounts will generally be temporarily disabled for repeated violations or more server violations. Accounts can be disabled even without any type of previous warning, depending entirely on the violation.

3. Account Termination
While we do not like removing someone from the game permanently, there may be times that the violation is so egregious or has continued to repeatedly violate our policies, that it will be our only choice. An account could be terminated without any previous warning or suspension, depending on the extent, nature, and seriousness of the violation. In all cases that action is taken on an account, the account will be notified by email to the registered email of the violation. This will include what action was taken and the length of suspension (or termination if required).

Please note: That account holders are responsible for keeping a valid email address on their account. If the email address is out of date or not valid, it will not negate the action taken.

Question: What is a Game Key?
Answer: An Game Key is a unique 25 digit code that can only be used to create or upgrade one account. A Game Key will follow this format: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX. This key will be a combination of numbers and letters. The page will be formatted to accept these numbers. If they don't match up, then please double check the code and try again.

Question: Where can I get a Game Key? Can I purchase the game and receive a key directly from Cryptic Studios?
Answer: Game Keys are currently being distributed with a retail game box purchase. We are not offering sales of the keys via our Online Store at this time. You can view our online retailers page located at http://www.champions-online.com/retail. Further announcements regaring additions to our online store can be found in the Champions Online community forum pages located at http://forums.champions-online.com/.

Question: Should I keep my Game Key?
Answer: Yes, the Game Key can be used to verify an account if other information (such as the Secret Question Answer) has been forgotten. However, you do not need the authentication key to reinstall the game. After you have created your account, and applied the Game Key it is permanently associated with your account.

Question:Why is my Game Key invalid?
Answer: The most common cause for this error message is a mistyped key. Please recheck each character to make sure the Game Key is entered correctly. If you are certain the key has been entered correctly and continue to receive this error message, please log into your account and submit a Support ticket making sure to include all crucial information, including full Game Key and where the key was purchased.

Subscription Options
After your initial free one-month (30 day) subscription ends, players of Champions Online are able to continue playing under one of three different recurring subscription plans.

- $14.99 recurring for a month-to-month subscription.
- $41.97 recurring for a 3-month subscription. That averages to only $13.99 per month!
- $77.94 recurring for a 6-month subscription. That averages to only $12.99 per month!

- 12,99€** recurring for a month-to-month subscription.
- 35,97€** recurring for a 3-month subscription. That averages to only 11.99€ per month!
- 65,94€** recurring for a 6-month subscription. That averages to only 10.99€ per month!

Please also remember that there is a $1.00 credit card authorization for all new purchases in addition to the total amount of your purchase, including any applicable local or state taxes or VAT. This $1.00 will not be charged but must be available at the time of purchase for account verification.

Question: Why does Champions Online have a subscription fee?
Answer: Maintaining Champions Online's high level of service and quality gameplay does require a monthly subscription fee, but we feel that Champions Online can generally be accessed up to 24 hours a day, 7 days a week, as well as provide new and exciting content.

In addition to benefiting from regular content updates from our development team, Cryptic Studios maintains its own dedicated server infrastructure and internal support staff. Remember that Cryptic Studios can host hundreds of thousands of players at any time of the day or night. As such, it requires much higher levels of support, maintenance, and network bandwidth to optimize prerformace and gameplay.

Question: What payment methods are accepted by Cryptic Studios?
Answer: Currently Cryptic Studios accepts Visa, MasterCard, and American Express worldwide as payment methods. In addition to these, Discover Card in the United States and Carte Bleue Visa/MasterCard for Europe are also accepted. Once additional payment methods are available, we will notify you through the Champions Online community forum pages located at http://forums.champions-online.com/

Question: When will I be charged for my subscription?
Answer: You will be charged for your subscription 30 days after your have registered your Game Key. Once your subscription has been activated you will be sent a confirmation and allowed access to Champions Online.

Online Ticket Support:

We offer online ticket support for registered users. To file a ticket, or view status of your current tickets, click here*.

Phone Support:

We also offer live phone support Monday through Friday, 8:00 a.m. to 5:00 p.m. PST US and 8 GMT to 16 GMT UK. You can contact us by phone at:

Please Note: Submitting the webform could delay assistance if the request is missing information. We encourage you to create an account and use the link above.)

* You must be logged into your account at the top of the page to access this feature

**Please note: In accordance with the sales tax regulations of European Union (E-commerce Directive 2002/38/EC), we must collect and remit Value Added Tax, or VAT, from residents of the European Union for providing our services. Currently, residents who live in the European Union are charged VAT according to the value set by their local government and can be from 15% up to 25% of the purchase. Please note that the VAT will be called differently in your own country; you should still be able to find an explanation for what the VAT is called in your country online.